Privacy Policy &
Terms of Use

1. Overview

Jumbo Media & Films Co. is a Hong Kong-based integrated media production and technology company registered and operating in the Hong Kong Special Administrative Region. We are committed to protecting the privacy of individuals who interact with our website and services in accordance with the PDPO and all applicable Hong Kong laws.

This policy applies to personal data collected through this website, including our contact and enquiry form.

2. Information We Collect

We collect personal data only to the extent necessary to respond to your enquiries and provide our services. Data collected through the contact form may include:

• Full name
• Company name
• Email address
• Phone number
• Service category of interest
• The content of your message or enquiry

We do not collect sensitive personal data as defined under the PDPO, such as identification numbers, medical records, or financial account details.

We may also automatically collect non-personally identifiable technical data such as IP address, browser type, device type, and pages visited through the operation of our web infrastructure (see Section 4).

3. How We Use Your Information

Personal data collected is used solely for the following purposes, consistent with the purpose limitation principle under the PDPO:

• Responding to and processing your enquiry or service request
• Internal record-keeping and client relationship management
• Improving the quality and relevance of our services
• Complying with legal obligations under Hong Kong law

We will not use your personal data for unsolicited direct marketing without your explicit consent. If we wish to use your data for marketing purposes, we will notify you and provide a clear opt-out mechanism as required by the PDPO.

4. Third-Party Services

To operate this website and deliver our services, we use technology and infrastructure provided by reputable third-party companies. These providers may process certain technical data (such as IP addresses or browser information) as part of normal service delivery. We do not share your personal data with these providers beyond what is necessary for this purpose.

The third-party services integrated into this website include:

• Cloudflare — Website security, performance, and DDoS protection. Privacy Policy
• Google Firebase — Backend infrastructure and platform services provided by Google LLC. Privacy Policy
• Google Maps API — Mapping and location services provided by Google LLC. Privacy Policy
• Airtable — Cloud-based data management platform used for internal business operations. Privacy Policy
• Google Fonts & Material Symbols — Web fonts and iconography assets served from Google’s infrastructure. Privacy Policy

Each provider operates under their own privacy policies and data protection practices. We encourage you to review their respective policies via the links above. We are not responsible for the privacy practices of any third-party service.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically retained for up to 24 months from the date of receipt, after which data will be deleted or anonymised unless a business relationship has been established.

You may request deletion of your personal data at any time by contacting us (see Section 13).

6. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Access your personal data held by us (Data Protection Principle 6)
• Correct any inaccurate personal data (Data Protection Principle 6)
• Object to the use of your personal data for direct marketing purposes
• Request deletion of your data where retention is no longer justified

To exercise any of these rights, please contact us in writing at the address provided in Section 13. We will respond within 40 days as required by the PDPO.

If you believe we have not complied with the PDPO, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD): pcpd.org.hk

7. Cookies

This website does not use first-party cookies for tracking or advertising. Third-party services (including Cloudflare and Google) may set technical cookies necessary for security, performance, and service delivery. These are operational in nature and do not identify you personally.

You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain features on this website.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include:

• HTTPS encryption for all data in transit
• Server-side validation of form submissions
• Bot protection via Cloudflare Turnstile
• Access-controlled storage via Airtable with API key authentication

No method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

9. Children's Privacy

This website is intended for use by persons aged 18 years or above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will promptly delete such data.

10. External Links

This website may contain links to third-party websites. These links are provided for convenience only. We have no control over, and accept no responsibility for, the content or privacy practices of any external websites.

11. Terms of Use

11.1 Permitted Use

You may access this website for personal and informational purposes. All content on this website, including text, graphics, logos, and images, is the property of Jumbo Media & Films Co. and is protected under applicable intellectual property laws of Hong Kong. You may not reproduce, distribute, or commercially exploit any content without our prior written consent.

11.2 Prohibited Conduct

You agree not to:

• Use this website for any unlawful purpose under Hong Kong law
• Submit false, misleading, or fraudulent information through our contact form
• Attempt to gain unauthorised access to our systems or infrastructure
• Transmit malicious code, viruses, or disruptive data
• Engage in automated scraping or data harvesting without prior written consent

11.3 Disclaimer of Warranties

This website and its content are provided on an “as is” basis without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. We reserve the right to modify, suspend, or discontinue the website at any time without notice.

11.4 Limitation of Liability

To the maximum extent permitted by Hong Kong law, Jumbo Media & Films Co. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use this website or its content.

11.5 Changes to This Policy

We reserve the right to update this Privacy Policy and Terms of Use at any time. Changes take effect upon posting. The effective date at the top of this page reflects the most recent revision. Continued use of this website constitutes acceptance of the revised terms.

12. Governing Law & Jurisdiction

This Privacy Policy and Terms of Use are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Contact Us

For any enquiries, data access or correction requests, or complaints relating to this policy, please contact our Privacy Officer: